bce99's Privacy Policy

bce99 is a trusted online casino and betting platform for users in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy ("Policy") tells you what information we collect, why we collect it, how we use it, and what rights you have over your data. By using our platform, you agree to the terms of this Policy.

1 Definitions & Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you. "Platform" refers to bce99's website, mobile site, and all related digital services. "User", "you", or "your" refers to any person registered with or visiting our platform.

This Policy is drafted in accordance with the laws of Bangladesh and applicable international privacy standards. You must be at least 21 years old and must provide accurate information when creating an account on our platform.

2 What Information We Collect

bce99 may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification).
• Username and password (stored in encrypted form).
• Email address and mobile number.
• National ID (NID) or other government-issued ID details (where applicable for identity verification).

2.2 Financial Information

• Records of deposit and withdrawal transactions.
• bKash, Nagad, or Rocket mobile number (for transaction verification).
• Transaction history and balance-related information.

2.3 Usage Information

• Your gaming history, bet amounts, and results.
• Your activity log on the platform (login time, session length).
• Preferred game categories and usage patterns.

2.4 Technical Information

• IP address and device type.
• Browser information and operating system.
• Information collected through cookies and web beacons.
• Referral URL and entry path to the site.

3 Purpose of Data Collection

bce99 collects and uses your information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To operate gaming, betting, and payment services without interruption.
• Fraud Prevention: To protect against unauthorized transactions and cyber attacks.
• Responsible Gaming: To identify problematic gaming patterns and provide the necessary support.
• Customer Support: To resolve your complaints and queries promptly.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.

4 Cookies & Tracking Technologies

bce99 uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

4.1 Types of Cookies

• Essential Cookies: For maintaining login status and managing secure sessions. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preference, display settings, and other personal preferences.
• Analytical Cookies: Used to understand platform usage patterns. No personal identity is revealed through these.

4.2 Cookie Control

You have the option to disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt some key functions of the platform.

5 Data Sharing & Disclosure

bce99 never sells your personal information to third parties. However, information may be shared in the specific cases below:

5.1 With Service Partners

Only the necessary information is shared with trusted partners who provide payment processing, cybersecurity, and technology services. These partners are required to comply with our privacy standards.

5.2 For Legal Requirements

If information must be disclosed as part of a court order, government investigation, or valid legal process, we will be obligated to comply within the bounds of the law.

5.3 For Fraud Prevention

If sharing information is necessary to prevent financial fraud, money laundering, or other illegal activities, the relevant authorities may be provided with that information.

6 Data Retention & Deletion

We retain your information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.

• Account Information: Retained while the account is active and for the applicable legal period after it is closed.
• Financial Transactions: Retained for a specified number of years as required by regulatory requirements.
• Technical Logs: Kept for a limited period for security analysis, then deleted automatically.

If you request account closure, we will make every effort to delete all personal information outside the scope of legal obligations as quickly as possible.

7 Data Security Measures

bce99 adopts industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transfers on our platform are secured through SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — high-grade hashing algorithms are used.
• Access Controls: Only authorized staff can access user information within the required limits.
• Firewall & Security Monitoring: Our systems are under round-the-clock security monitoring.
• Regular Audits: Our security measures are reviewed on a regular basis.

8 Your Rights

You have the following rights over your personal information:

8.1 Right of Access

You can request from us at any time what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If there is incorrect information in your account, you can request a correction through our support team. We will make the necessary corrections after verifying your identity.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for legal or contractual reasons.

8.4 Right to Object to Processing

In specific cases, you may object to certain processing of your information. We will review your request and take appropriate action.

9 Protection of Minors

bce99 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect or store any information from minors.

If we become aware that a minor's information has been collected by mistake, we will delete it immediately and close that account. If a parent suspects their child is using our platform, please contact our support team.

10 Third-Party Links & Services

If our platform contains links to any third-party websites, those sites have their own privacy policies and we are not responsible for them. If you visit any external link, we recommend reading that platform's own privacy policy.

11 Changes to This Policy

We reserve the right to modify this privacy policy due to business needs, technology changes, or legal obligations. For significant changes, we will post a notice on the platform or inform you at your registered email.

Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available around the clock (24/7) on the platform.
• Support Language: Bengali and English.

We take your complaints seriously and are committed to providing a prompt resolution. We welcome you to our secure and transparent platform.